Step-by-step guide to connecting your Re:Amaze account and syncing campaign data seamlessly.
Authorize Connection to Reamaze
To connect your Reamaze account, you'll need to provide your API credentials:
Navigate to Data Integration -> Connectors
- Click on "Connect A new platform"
- Select Reamaze
- Enter the following required credentials:
- Username: Your Reamaze username
- Password: Your Reamaze password
- API Endpoint: Your Reamaze API endpoint URL
How to Generate API Credentials in Reamaze
To authorize your Reamaze account, follow these steps:
- Log in to your Reamaze dashboard
- Navigate to "Settings" in the main menu
- Select "API & Integrations"
- Locate your API credentials or generate new ones if needed
- Copy your username and password
- For the API Endpoint, use your brand's specific endpoint (typically in the format: https://[your-brand].reamaze.com/api/v1)
Upon successful connection of your Reamaze account, you will be presented with a dashboard displaying your connected account data. This dashboard will also feature buttons for managing your connection:
- Test Connection: This button initiates a test to verify the connectivity between the platform and your Reamaze account.
- Delete Connection: This button severs the link between the platform and your Reamaze account, removing the account and its data from the dashboard.
Extracted Data
These are the extracted data fields from Reamaze:
Data Field |
Extracted Data Source |
Explanation |
date |
date |
The date when customer service interactions occurred |
calls |
conversation_counts |
The number of conversations or interactions with customers |
Date Range and Data Freshness
- Date Range: 30 days
- Data Freshness: Data is updated when fetched
- Data Granularity: Data is provided at a daily level
Data Validation
The validation is done over the calls metric.