Re:Amaze

Step-by-step guide to connecting your Re:Amaze account and syncing campaign data seamlessly.

Authorize Connection to Reamaze

To connect your Reamaze account, you'll need to provide your API credentials:

Navigate to Data Integration -> Connectors

  1. Click on "Connect A new platform"
  2. Select Reamaze

  1. Enter the following required credentials:
    • Username: Your Reamaze username
    • Password: Your Reamaze password
    • API Endpoint: Your Reamaze API endpoint URL

How to Generate API Credentials in Reamaze

To authorize your Reamaze account, follow these steps:

  1. Log in to your Reamaze dashboard
  2. Navigate to "Settings" in the main menu
  3. Select "API & Integrations"
  4. Locate your API credentials or generate new ones if needed
  5. Copy your username and password
  6. For the API Endpoint, use your brand's specific endpoint (typically in the format: https://[your-brand].reamaze.com/api/v1)

Upon successful connection of your Reamaze account, you will be presented with a dashboard displaying your connected account data. This dashboard will also feature buttons for managing your connection:

  • Test Connection: This button initiates a test to verify the connectivity between the platform and your Reamaze account.
  • Delete Connection: This button severs the link between the platform and your Reamaze account, removing the account and its data from the dashboard.

Extracted Data

These are the extracted data fields from Reamaze:

Data Field

Extracted Data Source

Explanation

date

date

The date when customer service interactions occurred

calls

conversation_counts

The number of conversations or interactions with customers

Date Range and Data Freshness

  • Date Range: 30 days
  • Data Freshness: Data is updated when fetched
  • Data Granularity: Data is provided at a daily level

Data Validation

The validation is done over the calls metric.

Go here for more information on this part of validation